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Dozens of Sunland Park Mall stores temporarily knocked offline after AT&T outage

Sunland Park Mall

Right as Borderland malls began gearing up for back-to-school shoppers for tax-free weekend, Sunland Park Mall experienced a setback.

According to the mall’s marketing director, Angela Rogers, numerous stores were affected by an AT&T outage in the area. As a result, several stores were not able to check out customers using debit or credit cards.

“Yesterday, at about 10:40 a.m., there was a major internet and phone outage, which affected about 75 AT&T customers. Many of those customers were our tenants, including the Mall Management Office,” Rogers said.

That was a major reason why the mall was not as busy as normal Friday, Rogers said.

“In talking with a few tenants, I was told that they were only able to sell to about 1 out of 10 customers as only cash could be taken. The outage lasted until around 12:30 a.m.,” Rogers said.

Despite the setback, Rogers says, things are back to business as usual. Sunland Park Mall has several events planned in honor of tax-free weekend, including some fashions shows and a new initiative called The Canvas Project that invites local artists to paint and showcase their work inside the mall.

KFOX14 reached out to AT&T to find out what was the cause of the outage. A spokesperson sent us back this statement:

"Due to a fiber cut caused by a contractor doing work for another company, some of our customers in the area around Sunland Park Drive and Interstate 10 may be experiencing issues with their services. Our technicians are working as quickly as possible to resolve the issue."

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